FAQs
FAQs
We know shopping online comes with questions—so we’ve put together answers to the ones we hear most. If you don’t see your question here, feel free to reach out at Nyvrah.info@gmail.com.
🛍️ Orders & Products
Q: How do I place an order?
A: Simply add your favorite items to your cart, click “Checkout,” and follow the secure steps to complete your purchase.
Q: Do you restock items?
A: Yes! Popular items often come back, but restocks are limited. Follow us on Instagram/TikTok for drop updates.
Q: Are your items true to size?
A: Most of our items fit true to size. To be sure, check our [Size Guide] before purchasing.
🚚 Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days, depending on your location. You’ll receive a tracking number once your order is on the way.
Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping will be available soon—stay tuned!
Q: Do you offer free shipping?
A: Yes—enjoy free shipping on orders over $50.
↩️ Returns & Exchanges
Q: What is your return policy?
A: You can return eligible items within 14 days of delivery. See our [Shipping & Returns Policy] for details.
Q: How do I start a return?
A: Email us at Nyvrah.info@gmail.com with your order number, and we’ll guide you through the process.
Q: Are sale items final sale?
A: Yes, all discounted and final sale items cannot be returned or exchanged.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and Shopify-supported payment options.
Q: Is my payment information secure?
A: Absolutely. Our checkout is powered by Shopify’s secure payment system—your details are protected.
📧 Other Questions
Q: How do I contact customer support?
A: Email us at Nyvrah.info@gmail.com and our support team will reply within 24 hours.
Q: Where can I follow Nyvrah for updates?
A: Catch us on Instagram, TikTok, and Pinterest for style inspiration and new drops.
✨ Still need help? Our team is here for you—reach out anytime and we’ll make sure your Nyvrah experience is seamless.
